1. Return Window

You may return eligible items within 30 days of the delivery date. Returns requested after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unworn, unwashed, and in the same condition as you received it.
  • Tags: All original tags and labels must be attached.
  • Packaging: The item should be returned in its original packaging or a suitable protective package.
  • Hygiene: For hygiene reasons, we cannot accept returns on items where the hygiene seal is broken (if applicable).

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale Items: Items purchased during a clearance or final sale event (unless faulty).
  • Gift Cards: Electronic or physical gift cards.
  • Personalized Items: Custom-made clothing.

4. How to Initiate a Return

Please follow these steps to return your item:

  1. Contact Us: Email our support team at [Support Email] with your Order Number and the reason for the return.
  2. Pack: Securely pack the item(s) you wish to return.
  3. Ship: Send the package to the address provided by our team. We recommend using a trackable shipping service.

5. Return Shipping Costs

  • Change of Mind: If you are returning an item due to a change of mind or incorrect size selection, you are responsible for paying the return shipping costs. These costs are non-refundable.
  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact us immediately with photos of the issue.

6. Refund Process

Once we receive your returned item, our team will inspect it within 3-5 business days.

  • Approval: If the return is approved, a refund will be processed to your original payment method.
  • Timing: Depending on your bank or payment processor, it may take 5-10 business days for the refund to appear in your account.
  • Shipping Fees: Original shipping fees paid at checkout are non-refundable (unless the return is due to our error).

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