1. How do I choose the right size?
We recommend referring to the “Size Guide” located on the product detail page. This guide provides detailed body measurements (such as bust, waist, hips, etc.) and the corresponding flat garment dimensions.
* Tip: If you are between two sizes or prefer a looser fit, we suggest choosing the larger size.
2. Is the fit of the clothing slim or loose?
Our products come in various fits to meet different style needs. In the description of each item, we will clearly state its fit characteristics:
* Slim Fit: Close to the body, highlighting curves.
* Regular Fit: Made to standard sizing for a comfortable feel.
* Loose Fit: Cut with more volume for a relaxed, casual style.
3. Are sizes consistent across different styles?
Due to differences in design, sizing standards for items like Women’s Dresses and Women’s Tops may vary slightly. Please be sure to check the size chart for each individual item you wish to purchase.
II. About Fabric & Care
1. How can I check the fabric composition?
You can find a detailed list of fabric components (e.g., 95% Cotton, 5% Spandex) in the “Product Description” or “Specifications” section of each item. We are committed to using high-quality fabrics that are breathable, skin-friendly, and durable.
2. Can these clothes be machine washed?
Most of our Women’s Tops and Women’s Pants support gentle machine washing. However, to maintain the best condition of your garments, we recommend:
* Washing in cold water or warm water below 30°C.
* Separating light and dark colors to prevent dye transfer.
* For special materials (like silk, lace) or items with complex embellishments in our Women’s Dresses collection, hand washing or dry cleaning is recommended.
* Please always follow the instructions on the care label inside the garment.
3. Will the clothes shrink or fade?
Our products undergo pre-shrinking and color-fixing treatments before leaving the factory. As long as you care for them according to the care label instructions, shrinkage and fading will be controlled within minimal national standard limits. Please wear with confidence.
III. About Stock & Shipping
1. How do I confirm if the item I want is in stock?
After selecting your desired color and size on the product page, the system will display the stock status in real-time. If it shows “In Stock,” you can place your order immediately. If it shows “Out of Stock,” you can click “Notify Me,” and we will email you as soon as the item is restocked.
2. How long after ordering will it ship?
Typically, in-stock items are shipped within 1-3 business days after order confirmation. For pre-order items, the shipping time will be clearly marked on the product detail page.
3. Do you offer international shipping?
Yes, we are dedicated to serving women worldwide. For specific shipping destinations and freight costs, please check the checkout page or contact our customer service team.
IV. About Returns & Exchanges
1. Can I return or exchange an item if the size doesn’t fit?
Of course. We offer a convenient return and exchange service. If you are not satisfied with your purchase or the size is incorrect, as long as the item is unwashed, unworn, with original tags intact, and does not affect resale, you can apply for a return or exchange within [Number, e.g., 15] days of receipt.
2. Who pays for the return shipping?
* Quality Issues: If the item has defects like damage or stains, we will cover all return shipping costs.
* Personal Preference: For returns or exchanges due to personal preference or size selection, the customer is typically responsible for the shipping fees (please refer to our “Returns Policy” page for specific details).
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