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Thank you for shopping at Lostencil. This Return & Refund Policy outlines your rights and the procedures for returning products purchased from our website, http://lostencil3.local, in compliance with EU regulations.
2. Right of Withdrawal
As a consumer, you have the right to withdraw from the purchase of goods within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you received the goods.
3. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement (e.g., a letter sent by post, fax, or email). You can use the following contact details:
Email: support@qq.com
Phone: 07839875079
You may also use the withdrawal form provided below, but it is not obligatory.
4. Withdrawal Form
To help you exercise your right of withdrawal, you can fill out the following form:
To: Lonh HAnk
福州—111
Email: support@qq.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on: [insert order date]
Received on: [insert delivery date]
Name of consumer: [insert your name]
Address of consumer: [insert your address]
Signature of consumer (only if this form is notified on paper): _____________________
5. Return Process
Once you have notified us of your decision to withdraw, please return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You are responsible for the cost of returning the goods.
6. Conditions for Returns
To be eligible for a return, the goods must be unused and in the same condition that you received them. They must also be in the original packaging. Please ensure that the items are securely packaged to prevent damage during return shipping.
7. Refunds
We will process your refund within 14 days from the day we receive the returned goods. We will refund you using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
8. Exceptions
Some items may not be eligible for return, including but not limited to:
– Goods that are sealed for health protection or hygiene reasons and were unsealed after delivery.
– Goods that have been made to your specifications or are clearly personalized.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@qq.com
Phone: 07839875079
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